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Frequently Asked Questions
Who is Miss Stella Miss Stella is a Queensland company that operates both Internet and bricks-and-mortar stores specialising in the sale of adult products. Whilst our Internet site is new, we have been in the adult industry for over 12 years! Miss stella was one of the first stores to open in Queensland. Can I check the status of my order? Yes. Click here to email our order processing staff. How do I contact Miss Stella? Click here for our contact details. How much will it cost to ship my order? In Australia, freight is $10.00 per order, regardless of size. What are your Bartercard trading terms? We accept 50% Bartercard and 50% cash. Vouchers must be received and authorised before your order will be dispatched. What are your Ebanc trading terms? We accept 50% Ebanc and 50% cash. Vouchers must be received and authorised before your order will be dispatched. Can I order by phone or mail? Yes, see our Phone Orders page. Is it safe to use my credit card here? Yes! We utilise industry standard encryption to ensure your personal and credit card details remain confidential. At no time do we transmit insecure personal information over the Internet. What credit cards do you accept? We accept Bankcard (Australia), Diners Club, MasterCard and Visa. What will my credit card statement show? Your credit card will be billed in Australian dollars and your statement will report your purchase as "R / M Services". How will you ship my order? Your order will be shipped in plain packaging via Australia Post Express. For more information, see our Shipping section. Do you ship to...? From this store, we ship to Australia only. For more information, see our Terms and Conditions page. What if I'm not home? If there is no-one to accept delivery, our courier will take your package to the nearest Australia Post office. Our courier will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier and you will not need to mention AdultShop in order to pick-up your package. More Information is available on our shipping page. Do you ship to P.O. Boxes? Yes, to Australian P.O. Boxes Will you respect my privacy? We've been in the adult retail and mail-order industry for over 12 years so we know how important discretion is to our customers. Our Privacy page tells you exactly what we will and won't do with your personal information. Are batteries included? Yes, we include batteries with all toys that require them. Can I get more information about a product? Certainly! Email our staff at missstella@optusnet.com.au |